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Frequently Asked Questions
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How do I reset my Password?
Your agency will provide you with a link, username and password to access the Community BI system. You should reset... -
How do I edit my dashboard?
If you click on a Dashboard in the Repository or Library it will open in Display (view) mode. In Display... -
Why doesn’t my report display when I open it?
If you receive the following message: You must apply input values before the report can be displayed The Report you... -
Why won’t my Chart display?
All Charts require at least one measure to display. If you see the message: Add a measure to continue either... -
Why does my measure seem wrong?
If you are using a Crosstab view or Chart with a field and measure, the system will group the measure... -
How do I find my saved Ad Hoc View, Report or Dashboard?
If you have created an item and you can’t remember where you saved it, you have a few options. Search... -
Why can’t I login?
There may be a number of reasons if you are having problems logging into your Community BI system. Here are... -
How can I view all my data in my dashboard?
As some Tables and Crosstabs contain a lot of data, your dashboard may not be able to display it all... -
Why do my results not match my CRM?
It may be the filter or fields you are using. It is important that you use the correct field as...